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CLIENT CHARTER OF LEGAL UNIT, KUBANG PASU DISTRICT COUNCIL

  • To ensure clear and accurate legal advice to complete questions or issues to the department within one week from the date of receipt.
  • To ensure clear and accurate advice and information about the law to complete oral questions or issues by the public within 30 minutes.
  • To ensure that legal action is taken within 3 weeks from the date of receipt of a complete case file.
  • To ensure agreement review is made within 2 weeks.

 

CLIENT CHARTER OF ENFORCEMENT DIVISION, KUBANG PASU DISTRICT COUNCIL

  • To ensure that  action  is taken for each public complaint within 2 days (working days)
  • To ensure demolition work of illegal construction is carried out within 7 days after the expiry of the notice period.
  • To ensure seized goods can be returned within 24 hours after the payment is made.

 

CLIENT CHARTER OF PLANNING DIVISION,  KUBANG PASU DISTRICT COUNCIL

  • To issue the decision on a complete  planning application within the following time period:

- Large scale project (6 months)

- Other project (3 month)

  • To issue the decision on a complete application to name areas and streets within 30 working days.
  • To issue the decision on a complete application to extend the planning permission period within 30 working days.